Shipping policy
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Free shipping within the United Kingdom only
Order processing
- Processing time: 1–2 business days after receipt of payment
- Public holidays: Orders placed on public holidays are processed on the next business day
- Order cutoff: Orders placed before 12:00 PM (UK time) can be shipped the same day
Free delivery
Available in:
United Kingdom only
Delivery time:
2–7 business days after shipment
Important shipping information
1. Delivery address
- No P.O. boxes: Our dehumidifiers are shipped as large packages
- Address accuracy: Please carefully check the street name and house number
- Failed delivery: Up to 3 delivery attempts possible
2. Customs & taxes
- UK orders: All taxes and duties are included in the purchase price
3. Shipment tracking
- Tracking number sent via email within 24 hours of shipment
- Shipment updates may take up to 48 hours
Frequently Asked Questions
- Q: Why is free shipping not available for my country?
- A: Free shipping currently applies only to the United Kingdom. We currently sell and ship only within the United Kingdom. For bulk orders within the UK, please contact: service@kresico.co.uk
- Q: My tracking information hasn't been updated for a while – is this normal?
- A: Generally, no. Please contact our customer service team so we can check the shipment status for you.
- Q: Do you deliver to apartment buildings?
- A: Yes. Please provide the following information:
- ✓ Building name or intercom code
- ✓ Floor & apartment number
- ✓ Valid phone number
- Q: What happens if I am not at home during delivery?
- A: The delivery driver will:
- Leave a delivery notice
- Make a second delivery attempt
- Hold the package at the branch for up to 5 days
Important Information
- No weekend delivery (Monday–Friday)
- Large appliances: Delivery may require a signature
- Weather-related delays are possible
- Damaged or lost shipments
- Shipping damage: Please send photos within 24 hours
- Loss: Investigation possible after 18 business days
- Returns: Please contact us in advance for a return label
Need help?
Contact our support team at:
Response time on business days: under 90 minutes