Statutory warranty
Statutory Warranty (Under UK Consumer Law)
Under UK consumer law, all products sold in the UK benefit from statutory rights regarding conformity. This guarantees that the product you purchased is free from defects and meets the standards set out in the contract of sale.
Duration of the statutory warranty
The statutory warranty period is 2 years from the date of delivery.
If a defect or non-conformity occurs within the first 6 months, it is presumed to have existed at the time of delivery unless proven otherwise.
After the first 6 months, it is up to the consumer to prove that the defect already existed at the time of delivery.
Your rights under the statutory warranty
If your dehumidifier proves to be defective or non-conforming within the warranty period, you are entitled to the following remedies:
Repair: We will repair the product free of charge.
Replacement: If repair is not possible, we will replace the product.
Price reduction: If neither repair nor replacement can be carried out, you may request a partial refund.
Full refund: In the case of significant defects that cannot be remedied, you are entitled to a full refund.
Extended manufacturer's warranty (additional 8 years)
In addition to the statutory warranty, we offer a voluntary extended warranty of 8 years for our mobile air conditioners and dehumidifiers.
In total, this results in a total warranty of up to 10 years (2 years statutory + 8 years extended).
This extended warranty covers substantial functional defects of our mobile air conditioning units and dehumidifiers that are not caused by improper use, incorrect installation or normal wear and tear.
Special replacement policy within the first year
If a proven material or manufacturing defect occurs within the first year from the date of purchase of your mobile air conditioner or dehumidifier, we offer you a free replacement delivery (exchange).
During this period, the following principle applies: "Replacement instead of repair".
In this case, no repair will be carried out, provided the defect falls under the warranty conditions.
Note
This policy applies exclusively to legitimate warranty claims and assumes that the defect was not caused by improper use, external influences or normal wear and tear.
Conditions of the extended warranty
The extended warranty applies under the following conditions:
Proper use in accordance with the operating instructions.
Regular care and maintenance (e.g. filter cleaning).
Presentation of a valid proof of purchase.
Not covered are:
Damage caused by improper use.
Normal wear and tear.
External influences (e.g. electrical damage, water damage due to misuse).
How to make a warranty claim
If you suspect that your product is defective or does not meet the specifications, proceed as follows:
Contact us:
Email: service@kresico.co.uk
Please provide the following information:
Your order number.
A description of the problem.
Photos or videos (if applicable) demonstrating the defect.
Review:
Our team will review your claim and may request additional information or arrange for a product inspection.
Resolution:
If the incident falls under the warranty, we will offer repair, replacement or refund depending on the case.
Shipping costs for warranty claims
Within the first 6 months: If a defect is identified, we will cover all shipping costs associated with the warranty claim.
After 6 months: Shipping costs may be borne partially or fully by the consumer, unless it is proven that the problem already existed at the time of delivery.
Your obligations as a consumer
To ensure the validity of your warranty:
Use the product in accordance with the operating instructions.
Carry out regular maintenance (e.g. cleaning the filters).
Keep your proof of purchase (e.g. receipt or order confirmation).
Your rights under UK law
This warranty policy does not affect your statutory rights under UK consumer law. If you believe that your rights have not been upheld, you can:
Submit a complaint to your local UK consumer protection authority (e.g. Trading Standards).
Use the relevant UK consumer dispute resolution services.
Contact us
If you have questions about this warranty policy or need support, please do not hesitate to contact us:
Email: service@kresico.co.uk
Business hours: Monday to Friday
Thank you for choosing Kresico!