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Return and Refund Policy

Thank you for your purchase at Kresico. We appreciate your trust and want to ensure that you are completely satisfied with your mobile air conditioner.

This Return and Refund Policy complies with UK consumer law and applies to all customers within the United Kingdom.

Right of withdrawal (14 days)

As a consumer in the UK, you have the legal right to withdraw from the purchase contract within 14 days without giving any reason.

The withdrawal period begins on the day on which you or a third party named by you received the goods.

To exercise your right of withdrawal, you must send us a clear statement by email or contact form.

Conditions:

• The product must be returned unused, undamaged and in its original packaging.
• If the mobile air conditioner has been used beyond a mere functional test, we reserve the right to deduct reasonable compensation for diminished value.

Return process

How to initiate a return:

1. Email us at service@kresico.co.uk within 14 days.
2. Provide your order number and the reason for return.
3. Wait for our confirmation and return instructions.
4. Send the product back within 14 days after your withdrawal declaration.

The customer bears the return shipping costs unless the product is defective or was delivered incorrectly.

Exclusion of the right of withdrawal

The right of withdrawal does not apply in the following cases:

• The item has been heavily used or is no longer saleable.
• It is a custom-made product.
• Sealed products (e.g. filters or special exhaust accessories) have been opened or used.

Defective or damaged products

If your mobile air conditioner arrives damaged or develops a defect during use:

• Please contact us within 2 months after discovering the defect.
• Under UK consumer law, your statutory rights apply.
• Depending on the situation, you may be entitled to repair, replacement or refund.
• We cover the return shipping costs for faulty or incorrect items.

Refund

After receiving and inspecting your return, we will inform you whether your refund is approved or rejected.

• Approved refunds are made within 14 days using the original payment method.
• In case of diminished value, we reserve the right to make a reasonable deduction.
• If cancelled before shipping, a full refund will be issued.

Contact

If you have questions about our Return and Refund Policy, please contact us:

Email: service@kresico.co.uk