Return and Refund Policy

Return and Refund Policy

Thank you for your purchase at Kresico. We appreciate your trust and are committed to ensuring that you are completely satisfied with your purchase.

This Return and Refund Policy applies to customers in the United Kingdom and is designed to comply with applicable UK consumer protection laws.

1. Right of Withdrawal (14 Days)

Under UK consumer law, consumers have the legal right to cancel an order within 14 days without providing a reason.

The cancellation period begins on the day you, or a person nominated by you, receives the goods.

To exercise your right of withdrawal, you must notify us by email or through our contact form with a clear statement confirming your decision to cancel your purchase.

Conditions for Returns

  • The product must be returned unused, undamaged and in its original packaging.
  • The product may be inspected in the same way as it would be in a physical store.
  • If the product has been used beyond a reasonable inspection period, we reserve the right to deduct any reduction in value from the refund amount.

2. Return Process

To request a return, please follow these steps:

  1. Contact us at service@kresico.co.uk within 14 days of receiving your order.
  2. Provide your order number and details regarding your return request.
  3. Wait for our confirmation and return instructions.
  4. Send the product back within 14 days after notifying us of your cancellation.

Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrectly supplied.

3. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply in the following situations:

  • The product has been significantly used, damaged, or is no longer suitable for resale.
  • The product has been made according to specific customer requirements.
  • Sealed products that are unsuitable for return due to health or hygiene reasons have been opened after delivery.

4. Faulty or Damaged Products

If your product arrives damaged or develops a fault, please contact us as soon as possible after discovering the issue.

Your statutory rights under UK consumer law remain unaffected.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund.

Kresico will cover reasonable return shipping costs for faulty, damaged, or incorrectly supplied products.

5. Refunds

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 14 days using the original payment method.
  • If the product has lost value due to unnecessary handling or use, a reasonable deduction may be applied.
  • If an order is cancelled before shipment, a full refund will be issued.

6. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Email: service@kresico.co.uk