FAQ

Kresico Dehumidifiers | Frequently Asked Questions (FAQ)

Product Performance

Q1: How does the Kresico dehumidifier work?
→ The Kresico dehumidifier is ready to use straight out of the box. Thanks to its plug-and-play design, it requires absolutely no installation. Simply plug it in, and it will start removing excess moisture from the air, collecting the condensation water in its integrated tank to prevent damp and mould.

Q2: What makes the dehumidification system particularly efficient?
→ Our highly efficient compressor (developed in collaboration with TCL) and optimized air circulation enable fast and even moisture removal while keeping energy consumption low. The unique One-Touch mode saves up to 20% energy – ideal for drying laundry, basements, and living rooms.

Q3: How quiet is the dehumidifier?
→ The operating noise level ranges from as low as 35 dB to 45 dB depending on the model, which is quieter than a whisper. This makes it perfect for:

  • Sleeping soundly in bedrooms (thanks to the quiet operation and dimmable display)

  • Focused work in the home office

  • Uninterrupted daily life without noisy distractions

Installation & Maintenance

Q4: Does an exhaust hose or window adapter need to be installed?
→ No. Unlike mobile air conditioners, Kresico dehumidifiers do not require any exhaust hose or window kit. The unit operates completely self-contained. You only need to choose between two drainage methods: manually emptying the water tank or attaching the included 1-metre hose for continuous drainage.

Q5: How often does condensate water need to be drained?
→ The frequency depends on the model (1.5L to 5L tank capacity) and the humidity level. For your convenience, the device features:

  • ✓ An automatic shut-off with a warning signal when the internal tank is full (preventing overflow)

  • ✓ A connection for continuous drainage (optional via the included hose)

  • ✓ A washable filter that only requires periodic rinsing with clear water

Q6: In which rooms can the device be used?
→ The dehumidifier is ideal for all rooms susceptible to damp, condensation, and mould:

  • Bedrooms and living rooms

  • Bathrooms and kitchens

  • Basements and cellars (up to 125m² for the 50L model)

  • Laundry rooms (excellent for drying clothes indoors)

Warranty & Service

Q7: What does the Kresico warranty include?
→ Our comprehensive quality warranty covers the following:

  • Core components (such as the TCL compressor)

  • Fan and electronic control unit

  • 10-year warranty and lifetime spare parts availability

  • Statutory warranty under UK law

Q8: How does customer support work?
→ Our first-class customer service offers you:

  • Fast technical advice by email (service@kresico.co.uk)

  • Step-by-step help with setup or operation questions

  • Fast spare parts shipping within an average of 2–3 business days

Sustainability & Efficiency

Q9: How does Kresico contribute to environmental protection?
→ Sustainability is a key focus of our appliances:

  • Use of environmentally friendly refrigerants with low GWP (global warming potential)

  • Energy-efficient technologies (like the One-Touch mode) to reduce electricity consumption

  • Durable components to avoid premature electronic waste

Q10: How can I use the device most efficiently?
→ To achieve the best possible dehumidification performance with the lowest power consumption, we recommend:

  • Keep windows and doors closed to prevent outside humid air from entering.

  • Use the One-Touch mode to automatically maintain the optimal humidity level.

  • Keep the washable filter clean to ensure optimal airflow.

  • Use the continuous drainage hose if the unit runs all night.